Introduction

As the current health crisis continues to have a profound impact around the world, we wanted to create this page to keep you updated as to our response to the situation. 

Updated 3rd November 2020.

 

ONLINE STORE

Our online store remains open and fully operational as usual and we would like to assure you of the extra precautions we have put in place to ensure the safe handling and delivery of your Floris parcels.

First of all, we are ensuring that the highest hygiene standards are being upheld throughout our entire supply chain and within our warehouse where goods are picked and packed. Our priority is to keep our customers and our staff safe and thereby government guidance is also being strictly followed with regards to social distancing in our warehouse.

Secondly, all of our couriers have implemented a no contact delivery practice meaning you will not be required to personally sign anything for the receipt of a parcel, but you will be required to provide your name verbally to the driver whereby the driver will include this on the delivery record.

 

SHIPPING

We are still able to ship our products internationally. There are a small number of localised restrictions in line with government guidelines which should be available via official government websites. Our UK Next Day service remains available as this is still currently able to be fulfilled by our delivery partner, APC.

If you live locally to 89 Jermyn Street, you can benefit from our click & collect service which will remain operational during this time.

 

CUSTOMER SERVICES

Our lovely customer services team are still able to answer any queries you may have. Please contact us by email or through the live chat on our website and we will endeavour to get back to you within 24 hours.

Telephone: +44 (0) 3301 340180

Email: customerservice@florislondon.com

Live Chat: Look for the blue Live Chat box in the bottom right of this page.

 

89 JERMYN STREET

Following the recent announcement of changes to government restrictions, we regretfully have had to temporarily close 89 Jermyn Street to personal shoppers from Thursday 4th November, due to re-open again on Thursday 3rd December.

If you live locally you can benefit from our click & collect service which will remain operational during this time.

 

BESPOKE APPOINTMENTS

For those with appointments booked for our Bespoke Perfumery service at 89 Jermyn Street in November, we will be contacting you directly to rearrange your appointment.

Our bespoke experiences are all able to be purchased on our website, and we are still able to send your gift box and empty bottle ahead of your appointment which can be booked at the point of purchase or at a later date.

 

A NOTE FROM THE FAMILY

To Our Valued Customers,

Floris has gone through many challenges during its 290 year history. We've continued to trade daily at 89 Jermyn Street throughout the whole history of Floris and it is where we’ve always created our fragrances, served our customers and offer our bespoke service.

To close the shop is a hugely personal undertaking for us as a family. 89 Jermyn Street is the heart and soul of our business and key to who we are, so we look forward to welcoming you back when it becomes safe to do so.

We are proud to be made in England and as such, have a robust and small supply chain, allowing our online store and warehouse to remain open.

The one thing we care about most is the safety and wellbeing of the incredible teams of people who work in the business and our wonderful customers who have been so loyal. As we continue to adapt to the current situation, we know that our values will ensure that we as a business come through this next chapter.

We thank you for your continued support during this difficult time.

Yours sincerely,
John, Edward and Emily Bodenham