DELIVERY & RETURNS
DELIVERY
All purchases shipping within the United States will receive complimentary standard shipping above $100. Orders under $100 will incur a $7 flat fee. With respect to the shipment of products and services sold through the Website, risk of loss and title for items purchased from the Website, pass to you upon delivery of the items to the carrier. Should your item not be received but your tracking information indicates that your order was delivered, please contact customerservice@florislondon.com who will be able to further assist with filing a FedEx claim on your behalf.
Standard ground shipping transit times are between 3-7 days working days.
Due to USPS restrictions, we are not able to ship to PO Boxes. All orders must be shipped to a physical address.
Orders shipping with 2-day delivery will have a flat rate fee of $25 USD.
Floris US does not ship to Canada, Puerto Rico, Guam, the Federated States of Micronesia, the Marshall Islands, the Northern Mariana Islands, the Virgin Islands, Palau or the Armed Forces (Europe, Pacific).
RETURNS
Contact our Customer Service team to initiate a return/exchange.
ONLINE RETURNS POLICY
Following are the conditions that apply to returns of products:
Please contact us for our Returns Address
-
- Only products in unopened original packaging that have not been tampered with or used in any manner or that are damaged or defective upon delivery may be returned to Company for a refund or exchange.
- Products must be returned to Company within 28 days of delivery using a mailing method that allows for shipment tracking. This is at the customers expense. We recommend using a tracked service as Company cannot be held responsible for lost in transit parcels without inadequate tracking.
- You should inspect products for damage upon delivery. If you notice any damage or believe a product is defective, you should contact us immediately to file a report. Upon receipt, Company will make a determination, in its reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you.
- Products must be returned with a suitable shipping box, packing materials and a copy of the shipping invoice.
- Refunds will only be issued in the same form as was used for payment.
- Shipping charges are non-refundable. However, replacement products will be shipped free of charge, except where expedited shipping is requested.
- Items purchased via us.florislondon.com can only be returned or exchanged within the United States.
- Company will not accept merchandise that has been used, altered or damaged. Company is not responsible in the event that returned packages are lost, stolen, or mishandled.
- Only products purchased through the Website may be returned to Company in accordance with this return policy. Company products purchased through any other outlet are subject to the return policies applicable to such outlets.
- Company reserves the right to refuse to refund or exchange any product that does not meet the above requirements.
- If approved, refunds will be issued only in the same form as was used for payment. If a returned product was purchased with an E-Gift Card, and a refund is approved, the recipient of the E-Gift Card will receive a new email with a new gift card code for the value of the updated balance, including any applicable refund amount. If a returned product was purchased with a voucher, and a refund is approved, the purchaser will be mailed a new voucher with the same expiration date as the original voucher, assuming not expired.
- The Discovery Collection is final sale and cannot be returned or exchanged. This includes the Private Collection, Floral Collection, Classic Collection, Jermyn Street Collection.
Please contact us for our Returns Address
