Refund policy

We are sure you will love our products as much as we do, but if you are unhappy with your purchase and would like to return or exchange any of your order, please contact us and we would be happy to help.

Goods purchased online at www.florislondon.com can be returned or exchanged within 28 days of purchase, provided that the items are unopened and in their original film packaging.

When returning your goods, please enclose your original dispatch note/receipt, or add a cover note with your contact details and order number.

All returns are made at customers own cost and risk. Floris will refund the postal cost of your returns only if the items are faulty or damaged. We recommend that customers send returns via recorded delivery, as Floris will not assume responsibility for items lost in transit. Floris reserves the right to deduct the cost retrieving the goods if not returned by the customer (unless faulty/damaged). Provided goods are returned in their original condition, a full refund (including your original delivery charges at basic cost) will be made within 14 days from receipt for goods to Floris.